Where can you get started learning customer service online?
In a very competitive market where multiple businesses are targeting the same customer base, being able to deliver exceptional customer service is the differentiating factor to make your small business stand out.
So if you want to growth hack your small business, and scale, you should start by learning customer service online with the best courses, so that your customers can know what to expect and what they are getting.
One of the most important aspects of great customer service is top-notch communications skills.
In this article, I have reviewed the best customer service courses and certifications online to teach you the listening skills and assertiveness you need when handling customers.
Through these courses, you’ll learn how to understand customer needs so that you can delight every customer. There is also training on Zenddesk for customer service as well as managing conversations with challenging customers.
Let’s get started.
1. The Customer: How to Understand Their Needs (BITE SIZE) | Udemy
Poor customer service can directly affect your business net worth.
By learning how to deliver exemplary customer service, you’ll get to understand your customers’ needs as well as get the tools to make a connection and build a relationship with your customer base.
This is one of the best customer service courses online that will help you understand how your internal processes impact your external service. It gives you tools to determine the factors that create customer value and links your service to outcome.
During this course, you’ll also get guidance on understanding the modern customer and how their needs have changed over time. That customer experience strategy of yours may just need a little tweaking so that you can truly respond to your customers’ needs.
All the lectures in this customer service training have been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace.
2. Customer Service: Soft Skills Fundamentals | Udemy
Would you like to start a new career in customer service?
Starting a new career in customer service can be intimidating; especially if you are a complete beginner. How will you especially deal with all those angry customers?
While new employee training can teach you how to turn on the lights and work the computers, you still need to know more about the non-tangibles, the soft skills of getting along with your colleagues and clients.
These customer service training videos will help you develop the soft skills you need to thrive when facing clients day after day.
So once you complete this training, you’ll know how to take care of yourself while taking care of others, how to really listen to customers, not just hear their problems, as well as how to be personable even when you’re not there in person.
3. Customer Service Fundamentals | Coursera
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, and one of the hottest areas with high demand is in IT customer service and support.
If you are just looking to jump start your career in IT, then customer service is a really great entry point, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support.
In this course you’ll learn all you need to become a customer service agent. This training helps you build the knowledge and develop the skills needed to be a successful customer service specialist.
Some of the skills you’ll learn include communication skills which focus on clear, concise communication and listening, appropriate empathetic behavior such as such as patience, curiosity, and willingness to help, as well as problem solving to research an issue and help determine an appropriate resolution.
4. Branding and Customer Experience | Coursera
If you are coming from a branding or a customer experience background, this customer service course will explore the synergies between and the intersection of these two sets of activities.
Clearly, there are different approaches to defining a branding strategy. That being said, a branding project’s implementation impacts many departments and their customer-facing activities.
It is therefore very vital to understand branding efforts in the context of customer experience.
This is one of the best customer service courses online that uses a framework, adapted from customer journey mapping, for focusing and organizing your thinking about the operational implications of your branding projects.
Through the framework, you will derive an operational language for aligning customer service activities and measuring impacts across multiple departments and the customer touch points they manage.
You’ll then finish off with a branding and customer experience Capstone project where you’ll put your skills to use.
5. Customer Service Mastery: Delight Every Customer | Udemy
Customer service is one of the most powerful and underestimated marketing, sales and leadership areas a business can focus on.
So, this step by step course will help you come up with original, cost effective and unique ways to delight every customer and have them coming back to you time after time.
Imagine if after learning customer service through this training, all your customers became repeat clients, and referred you to others many times over? You could fire your whole sales and marketing team.
In this training, you’ll learn thirty unique ways to create customer care delights, how to provide incredible service even with zero industry experience, as well as how to motivate your employees to go over and above what they usually do.
By becoming great at customer service, you’ll benefit from customers never switching to your most feared competitor, while also gaining in referral and repeat sales.
